Departments

Automatically channel incoming chat requests to specific departments

Get Help Faster

Give your customers the best contact options based on products/departments/issues.
Bring down waiting time by connecting them directly with the experts.

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Identify Bottlenecks and Reduce Queue Times

Routing chats to departments helps reduce congestion, optimize staffing and manage support resources efficiently.

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Refer Back, Review & Optimize

Sifting through past conversations is easy. You can now Segment chat History based on departments. Look-back at past chats in a department, analyze and identify scope for improvement.

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Never Miss an Opportunity to Help Customers Better