Does your support team measure up?

Live Chat Reporting & Analytics

Build a Culture of Continuous Improvement with Quantitative Data

Support Activity Metrics

Metrics that helps question assumptions and better understand challenges.

Activity metrics like the total number of chats and missed chats helps you allocate resources better and scale your team with purpose. Agent Leaderboard helps evaluate team performance. Set benchmark and align your team’s shared values in achieving the goals.

Live chat reports and metrics

Customer Satisfaction Metrics

Monitor key performance with customer satisfaction dashboard

Customers will pay more for a better customer experience. With Satisfaction metrics as benchmark, focus on goals, measure and constantly experiment to improve your support process. From purpose to impact through data.

Measure live chat customer satisfaction metrics