Build a Culture of Continuous Improvement with Quantitative Data
Activity metrics like the total number of chats and missed chats helps you allocate resources better and scale your team with purpose. Agent Leaderboard helps evaluate team performance. Set benchmark and align your team’s shared values in achieving the goals.
Customers will pay more for a better customer experience. With Satisfaction metrics as benchmark, focus on goals, measure and constantly experiment to improve your support process. From purpose to impact through data.