View Contact/Lead details from Salesforce CRM right there when you are engaging with your customer. No more switching between applications. Focus better with contextual data.
Never let any prospect slip through your finger, record every visitor who has engaged with you on live chat as Leads or Contacts in Salesforce CRM.
Record and view all live chat conversations as transcripts inside Activities against each Lead or inside Cases/Activities against each Contact.
Ask better questions, identify needs, remove barriers and close deals faster.